ITSM Consulting & Implementation Services
With 10+ years of experience in IT service management, CIATEC’s ITSM consulting and implementation staff are here to help. We assist IT organizations and IT departments in businesses of any size and industry. We team-up with our clients to adjust ITSM processes and align it with the organization’s IT strategy and business needs.
We offer complete ITSM consulting and implementation services. Starting with an overall assessment of current IT processes and functions, identifying problems and applying solutions based on our experience and industry’s best practices (Ex. ITIL, Agile and ISO 20000). We also help you choose the best ITSM tool using our ITSM tool selection service.
What We Do
ITSM Program Development
Full ITSM program development services as part of our ITSM consulting and implementation services. We build the whole ITSM program including policies, processes, procedures, software tools, staff training and awareness.
ITIL® Implementation
ITSM consulting and implementation service to benchmark IT service management system in accordance with 26 processes and 4 functions of the ITIL framework.
Copyright Notice: ITIL® is a registered trade mark of AXELOS Limited
ISO 20000 Implementation
Whether your are looking to get ISO 20000 certified or you just want to benchamark your ITSM processes against the international standard, we can help. ISO/IEC 20000 is a well-known standard released in 2005, reviewed in 2011 and expected to release a new edition in 2018.
ITSM Process Engineering
ITSM process engineering services as part of our ITSM consulting and implementation services. ITSM processes tailored to the organization business needs and aligned with the industry best practices.
Service Catalogue Design
Service catalogue design as part of our ITSM consutling services. We help you build a service catalogue that is easy for users to understand and at the same time clearly identifies back-end staff roles and responsibilities.
Availability & Capacity Management
Availability and capacity management are two of the most important processes for a successful IT service management system. We can help building these processes separately or as part of ITSM implementation project.
Event, Incident & Problem Management
Event, Incident and problem management are also important ITSM processes that overlap in some areas. We can help building these processes seperately or as part of ITSM project.
Measurement & Metrics
ITSM analysis, measurements and metrics are all important factors that we generate and input into continual service improvement process.
ITSM Assessment
Contact us today for a general assessment for service management system. We determine current state of existing IT processes and perform a gap analysis against the industry's best practices and frameworks.
ITSM Tool Selection
While none of the international frameworks and standards bind organizations to implement a specific software tool, an ITSM tool is a must.
After a comprehensive business understanding and careful consideration to the organization requirements and budget, we provide a short-list of recommended ITSM tools and assist in the initiation process.
Ready to implement ITSM solution at your organization? Contact us today to schedule a demo.
Standards and frameworks are useful only if they are adopted and adapted effectively.
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